Kelsey Ann - Online Education Series
Sun, Mar 08
|Zoom
Dealing With The “Delusional” Client Groomers are faced with multiple inquiries and personalities when offering services to the public. Is your salon set up for success to handle these “delusional” requests?
Time & Location
Mar 08, 2026, 10:00 AM – 11:30 AM
Zoom
About the event
Dealing With The “Delusional” Client
Groomers are faced with multiple inquiries and personalities when offering services to the public.
Is your salon set up for success to handle these “delusional” requests?
“Can you fit her in today?”
“Is my dog done yet?”
“Why so expensive?”
“Can I pick up after hours?”
“Don’t poodle my doodle!”
In this seminar, Kelsey will teach how to shift from “Customer Servant” to “Customer Service” by structuring your salon to confidently handle unrealistic expectations while maintaining professionalism.
https://www.instagram.com/kelseyanngroomstagram/?hl=en